1. QUALITY MANAGEMENT
Innovation, as a strategic value aimed at anticipating market trends, has been part of Gmp’s DNA since its inception.
A real estate pioneer in Spain in developing business parks since the 1990s, the Company stood out for its promotion of turnkey projects at the beginning of the 2000s. In fact, at the time Parque Norte was the largest urban business park in Madrid and the first city business project to combine state-of-the-art technology with a prime location.
As indicated above, in 2009, Gmp was the first property-owning real estate group in Spain to be awarded triple AENOR certification for its Integrated Management System for Quality, Environment and Health and Safety in the Workplace, in compliance with Standards ISO 9001, ISO 14001 and OHSAS. It still maintains this differential position in the market.
Since 2011, the Company has implemented an initiative to promote innovation among its employees: Gmp INnova. This tool drives innovation at all professional levels; encouraging the creation of practical new ideas to improve products, services, processes or business approaches. Gmp INnova maintains fluid communication channels with all employees by inviting them to design and propose results driven innovation projects. It sets out an action framework whereby each innovator has to supply proof of the practical benefits of applying the idea in question.
At the close of 2018, Gmp INnova reached the figure of 254 projects received since the launch of the project, 50% of which were approved and out of which 61% were implemented, with quantifiable improvements. As regards the projects presented, in 2018 it is worth highlighting Gmp’s new extranet aimed at commercial companies, showing in real time the information on space available in Gmp’s buildings to a network of consultants and agents, with parallel implementation of automated monitoring of their business, in compliance with the requirements of the penal risk management system. This project was selected from 116 submissions as one of the seven finalists in the category of most innovative compliance initiative at the “Compliance Expansión 2018” awards.
In addition, in 2018 a number of innovations have been launched in the “PropTech” area:
- The development and launch of the Gmp Smart app. This application promotes relations and collaboration among all members of the Gmp community, understood as the group of companies and users of the buildings it owns.
It is a service platform for the occupants of Gmp buildings which enhances the corporate visibility of Companies and strengthens the relationship between the building and its occupants, while improving the experience of the latter through a wide variety of exclusive value-added products and services. The functionalities of Gmp Smart include mobile access to the building for Android and iOS devices, the opportunity to publish and benefit from exclusive promotions and offers, detailed information on the advantages of the building, the option of booking services at Gmp properties at special rates and the privilege of enjoying unlimited Wi-Fi in common areas and car parks. Gmp Smart is a live app that is constantly evolving, and its functionalities grow to serve the needs of the members of Gmp community.
In 2018, the Gmp Smart app was phased in at Luchana 23, Castellana 81 and Iberia Mart I and II. In 2019 it will be gradually deployed in other buildings in the portfolio like Oxxeo, Parque Norte and Génova 27.
- Mobile access to buildings through the turnstiles in the lobbies and pedestrian reader device in the car parks. At the time of writing this report, the system operates in the following properties: Castellana 81, Castellana 77, Luchana 23, Iberia Mart I and II and Oxxeo. Over 2019 it will also be deployed in Parque Norte and Génova 27. The leading global technological solution, HID, has been adopted to implement mobile access.
- Installing Wi-Fi service in the common areas and car parks: this service is available in Parque Norte, Luchana 23, Iberia Mart I and II, Castellana 81, Castellana 77 and Oxxeo.